Refund policy

Returns and Refunds

All Summered caps are made to order by our print-on-demand partner. Because each item is produced individually after you place your order, we're only able to accept returns or issue refunds in the following situations.

Faulty, damaged or misprinted items

If your cap arrives damaged, misprinted, or defective in any way, please email us at hello@summered.co.uk within 30 days of receiving it, with your order number and clear photos of the item and packaging. We'll arrange a free replacement or a full refund, including original delivery costs. This is in line with your rights under the Consumer Rights Act 2015 (UK) and equivalent EU consumer law.

Wrong item received

If we've sent you the wrong product, email us within 30 days and we'll put it right at no cost to you.

Change of mind (UK and EU customers)

If you're a consumer in the UK or EU and your cap is a standard design from our catalogue (not a bespoke item created to your personal specification), you have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013 / Directive 2011/83/EU. To exercise this right, email us at hello@summered.co.uk within 14 days of delivery. You'll then have a further 14 days to return the cap to us, unworn, unwashed and in its original packaging. Return postage is at your cost unless the item is faulty. Once we receive the item in resalable condition, we'll refund the price of the cap and standard delivery within 14 days.

Change of mind (Brazil customers)

If you're a consumer in Brazil and your cap is a standard design from our catalogue (not a bespoke item created to your personal specification), you have the right to cancel your order within 7 days of receiving it, under Article 49 of Brazil's Consumer Defense Code (Código de Defesa do Consumidor). To exercise this right, email us at hello@summered.co.uk within 7 days of delivery.

Once you've told us you wish to cancel, please return the item to the address we provide within 14 days, using a trackable shipping method. Import duties, taxes, or customs fees incurred when returning the item are your responsibility, unless the item is faulty, misprinted, or not as described, in which case we will cover reasonable return shipping costs. Once we receive the returned item in its original condition, we'll issue a full refund of the purchase price, including your original delivery cost.

As with UK and EU orders, items that have been personalised to your specification (for example, printed with a name, initials, or custom text you provided) are excluded from this change-of-mind right, unless the item is faulty or not as described. Your statutory rights in respect of faulty goods are not affected.

Please do not return items to the sender address printed on the parcel. That address belongs to our fulfilment partner and cannot process customer returns. All returns must be authorised by us first via email, and sent to the address we provide.

Items that cannot be returned for change of mind

Where a cap has been personalised to your specification (for example, printed with a name, initials or custom text you provided), the 14-day right to cancel does not apply, unless the item is faulty or not as described. Your statutory rights in respect of faulty goods are not affected.

How to contact us

Email: hello@summered.co.uk
Response time: within 2 working days