Refund policy

Returns and Refunds

All Summered caps are made to order by our print-on-demand partner. Because each item is produced individually after you place your order, we're only able to accept returns or issue refunds in the following situations.

Faulty, damaged or misprinted items

If your cap arrives damaged, misprinted, or defective in any way, please email us at hello@summered.co.uk within 30 days of receiving it, with your order number and clear photos of the item and packaging. We'll arrange a free replacement or a full refund, including original delivery costs. This is in line with your rights under the Consumer Rights Act 2015 (UK) and equivalent EU consumer law.

Wrong item received

If we've sent you the wrong product, email us within 30 days and we'll put it right at no cost to you.

Change of mind (UK and EU customers)

If you're a consumer in the UK or EU and your cap is a standard design from our catalogue (not a bespoke item created to your personal specification), you have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013 / Directive 2011/83/EU. To exercise this right, email us at hello@summered.co.uk within 14 days of delivery. You'll then have a further 14 days to return the cap to us, unworn, unwashed and in its original packaging. Return postage is at your cost unless the item is faulty. Once we receive the item in resalable condition, we'll refund the price of the cap and standard delivery within 14 days.

Please do not return items to the sender address printed on the parcel. That address belongs to our fulfilment partner and cannot process customer returns. All returns must be authorised by us first via email, and sent to the address we provide.

Items that cannot be returned for change of mind

Where a cap has been personalised to your specification (for example, printed with a name, initials or custom text you provided), the 14-day right to cancel does not apply, unless the item is faulty or not as described. Your statutory rights in respect of faulty goods are not affected.

How to contact us

Email: hello@summered.co.uk
Response time: within 2 working days